Returns are handled on a case by case basis. Usually, we work with customers so that both of us are happy. So if you would really want a refund for an item, please contact us (firstname.lastname@example.org) explaining briefly why. This process helps us understand our customers better, to learn how to make our products better, or just anything we can do to help run things better.
In general, we will refund items within 30 days of purchase, if you really don’t like it. This means if you don’t like the fit, the material, the feel, etc and don’t feel like you got good value for it compared to the market rate, please kindly send us an email about this.
If we made an error in sending you the wrong item or the item(s) comes broken, damaged, or deformed, we will gladly send you a replacement or refund your money, no questions asked. Also, if the item gets stuck in customs for too long (more than one month) then we can look into sending you a replacement.
The only thing we ask is for you to have a conscience and do not purposely abuse the returns system. This means be honest about it. If you accidentally split some juice on your pants or severly wrinkled them from poor washing and drying techniques, please don’t lie to us and say it came damaged and demand a refund. Just use your best judgement here, please.
Please note that we are NOT responsible for wrong orders or orders where you typed the wrong address. If you messed up an order and it was your negligence, please kindly contact us at email@example.com and we can work out a solution.